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Frequently Asked Questions

What is Order & Collect?
Order & Collect is ATÜ Duty Free’s new sub-brand for pre-order system over the internet.
How can I reach O&C?
It can be reached via or address, telephone, tablet and laptop. It will also be avaliable in mobile for iOS and Android platforms in the future.
Where is O&C valid at?
It’s valid at our stores in İzmir, Ankara, Bodrum-Milas, Gazipaşa-Alanya airports. It’s also planned to be valid at Bodrum Geneal Aviation Terminal store with Ankara Diplomatic in the future.
What’s the latest time to place an order?
2 hours before the flight.
Where will the orders be delivered at?
At selected places for Order & Collect; As for Izmir (A2 for arrival), and selected store paying counters in Bodrum and Gazipaşa airports.
What type of products are on O&C?
Parfume, make-up, skin care, accessories, chocolate and sugar confectionary. The stocks in the stores are displayed live. Alcohol and cigarettes are and displayed due to legal procedures.
How will the price flactuations effect the products at the end of the month?
Stores price list on the user contract will be taken into account.

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